Privacy Policy

Last Updated: October 26, 2023

Focal Point Learning ("we", "our", "us") is committed to protecting the privacy of your personal information. This Privacy Policy describes how we collect, use, and disclose information when you use our website, services, and products (collectively, the "Services"). By accessing or using our Services, you agree to the terms of this Privacy Policy.

1. Information We Collect

We collect various types of information in connection with the Services, including:

• Personal Information: This includes information that can identify you directly, such as your name, email address, phone number, organization name, and billing information. We collect this when you register for an account, request a demo, subscribe to our newsletter, or contact us.
• Usage Data: We automatically collect information about how you access and use the Services, such as your IP address, browser type, operating system, pages viewed, time spent on pages, and referring URLs. This helps us understand user behavior and improve our Services.
• Cookies and Tracking Technologies: We use cookies and similar tracking technologies to track activity on our Services and hold certain information. These include session cookies, persistent cookies, and web beacons.

2. How We Use Your Information

We use the information we collect for various purposes, including to:

• Provide, operate, and maintain our Services.
• Improve, personalize, and expand our Services.
• Understand and analyze how you use our Services.
• Develop new products, services, features, and functionality.
• Communicate with you, either directly or through one of our partners, including for customer service, to provide you with updates and other information relating to the Services, and for marketing and promotional purposes.
• Process your transactions and manage your orders.
• Find and prevent fraud.
• Comply with legal obligations.

3. How We Share Your Information

We may share your information with third parties in the following situations:

• Service Providers: We may share your information with third-party vendors, consultants, and other service providers who perform services on our behalf, such as payment processing, data analysis, email delivery, hosting services, and customer service.
• Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred as part of that transaction.
• Legal Requirements: We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court or government agency).
• With Your Consent: We may share your information with any other third party with your prior consent.

4. Data Security

We are dedicated to safeguarding your personal information and employ a range of security measures designed to protect against unauthorized access, alteration, disclosure, or destruction of your data. These measures include encryption, firewalls, and secure socket layer (SSL) technology. However, it's important to recognize that no method of transmission over the Internet or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your personal data, we cannot guarantee its absolute security.

5. Your Data Protection Rights

Depending on your location, you may have the following data protection rights:

• The right to access: You have the right to request copies of your personal data.
• The right to rectification: You have the right to request that we correct any information you believe is inaccurate or complete information you believe is incomplete.
• The right to erasure: You have the right to request that we erase your personal data, under certain conditions.
• The right to restrict processing: You have the right to request that we restrict the processing of your personal data, under certain conditions.
• The right to object to processing: You have the right to object to our processing of your personal data, under certain conditions.
• The right to data portability: You have the right to request that we transfer the data that we have collected to another organization, or directly to you, under certain conditions.

To exercise any of these rights, please contact us at [email protected].

6. Third-Party Links

Our Services may contain links to other websites that are not operated by us. If you click on a third-party link, you will be directed to that third party's site. We strongly advise you to review the Privacy Policy of every site you visit. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.

7. Children's Privacy

Our Services are not intended for use by anyone under the age of 13 ("Children"). We do not knowingly collect personally identifiable information from Children. If you are a parent or guardian and you are aware that your Child has provided us with Personal Data, please contact us. If we become aware that we have collected Personal Data from Children without verification of parental consent, we take steps to remove that information from our servers.

8. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date. You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

9. Contact Us

If you have any questions about this Privacy Policy, please contact us:

• By email: [email protected]
• By visiting this page on our website: Contact Us
• By mail: 1478 Frontenac Boulevard, Suite 200, Montreal, Quebec, H3G 1L9, Canada
• By phone: (514) 798-2345